Delivery & Returns Policy

Effective Date: 30th January 2026

At Maians Luxury, we are committed to providing a smooth, transparent, and reliable shopping experience for our customers in Italy, Nigeria, and The Gambia. Please read our Delivery & Returns Policy carefully before placing an order.

Delivery Policy

Shipping Locations

We currently deliver to the following countries:

  • Italy (And EU countries)

  • Nigeria

  • The Gambia

Additional locations may be added in the future.

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes

Delivery times may vary depending on location:

  • Italy: 3–7 business days

  • Nigeria: 3–10 business days

  • The Gambia: 3–10 business days

Please note that delivery times are estimates and may be affected by customs clearance, local courier delays, or unforeseen circumstances.

Shipping Fees

  • Shipping fees are calculated at checkout based on your location and order size.

  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Incorrect Address

Customers are responsible for providing accurate delivery information. Maians Luxury is not responsible for delays or losses resulting from incorrect or incomplete addresses.

Returns Policy

Due to the nature of skincare and personal care products, we take hygiene and safety seriously.

Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect upon arrival

  • The issue is reported within 48 hours of delivery

  • The product is unused, unopened, and in its original packaging

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened or used skincare products

  • Products damaged due to misuse

  • Sale or promotional items

How to Request a Return

To request a return or report an issue, please contact us with:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

Contact details:
Email: [Insert Email Address]

Refunds

  • Approved refunds will be processed within 5–10 business days after the returned item is received and inspected.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you received an incorrect or defective item, we will gladly replace it at no additional cost, subject to availability.

Cancellations

Orders can be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped.

Contact Us

If you have any questions about delivery or returns, please contact us:

Maians Luxury
Email: info@maiansluxury.com

Thank you for choosing Maians Luxury, where care, quality, and customer satisfaction come first.

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